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What are your shipping options and delivery times?
We offer several shipping options to cater to your needs. Our standard shipping typically takes between 5-7 business days for domestic orders, while expedited shipping can deliver your items within 2-3 business days. International shipping times may vary depending on the destination but generally range from 7-14 business days. Please note that these are estimated delivery times and can be affected by factors like customs processing or unexpected delays. You'll receive tracking information once your order is shipped, so you can monitor its progress.
What is your return and exchange policy?
Our return and exchange policy is designed to ensure your satisfaction with our products. If you're not completely satisfied with your purchase, you can return it within 30 days of receiving your order. The item must be in its original condition, unworn, and with all tags and packaging intact. For returns, the customer is responsible for the return shipping costs, except in the case of a defective or incorrect item. We also offer exchanges for a different size or color. To initiate a return or exchange, please contact our customer support team here for further instructions.
What if my order arrives damaged or is incorrect?
Your satisfaction is our top priority, and we apologize for any inconvenience caused by damaged or incorrect orders. If your order arrives damaged or if there is an error in the items you received, please contact our customer support team on our contact page within 7 days of receiving the package. We will guide you through the process of returning the item and, depending on the situation, offer a replacement or a full refund. We are committed to resolving such issues promptly to ensure your shopping experience with us is a positive one.
What are your shipping costs, and do you offer free shipping?
Shipping costs vary based on the destination and the weight of the items in your order. We offer a range of shipping options, including standard and expedited shipping. You can find the specific shipping costs at the checkout before completing your purchase. We also offer free shipping on orders over $100 (or any applicable minimum order threshold). Please note that free shipping eligibility may vary by location.
What's your policy for lost or delayed shipments?
In the rare event that your order is significantly delayed or goes missing during transit, we're here to help. We recommend reaching out to our customer support team at [your customer support email or phone number]. We will investigate the issue and work with the shipping carrier to resolve it as quickly as possible. If necessary, we will offer a replacement or issue a refund based on the specific circumstances of the situation. Your satisfaction is our priority, and we'll do our best to make it right.
Where is your company located?
Our company is headquartered in the USA. While we are based in the United States, our products are sourced from artisans and designers in Ghana, ensuring an authentic and direct connection to the heart of African fashion.
What sets your company apart from other African fashion retailers?
What makes us unique is our commitment to authenticity and sustainability. We work closely with artisans in Ghana, supporting their craftsmanship and ensuring fair compensation for their work. We prioritize sustainable sourcing and production practices to minimize our environmental impact. Additionally, our dedication to customer satisfaction and the quality of our products sets us apart, providing an exceptional shopping experience for our customers.
How do you ensure the quality of the products you sell?
Quality is of utmost importance to us. We maintain rigorous quality control standards and work closely with our partners in Ghana to ensure that every product meets our specifications. Before items are shipped, they undergo thorough inspection to guarantee that you receive only the finest African fashion and accessories. Your satisfaction and confidence in our products are our top priorities.
How can I contact your customer support team?
We're here to assist you with any questions or concerns you may have. You can reach our customer support team messaging us on our contact page. Our support team is available 24/7, and we aim to respond to inquiries within 24 hours.
Do you have a physical store or showroom where I can see the products in person?
Currently, we operate as an online store, and our products are exclusively available through our website. While we don't have a physical store or showroom, we strive to provide detailed product descriptions, high-quality images, and size charts to help you make informed purchasing decisions. If you have specific questions about our products, feel free to contact our customer support team, and they will be happy to assist you.
What should I do if I need help with sizing or have product-specific questions?
We understand that selecting the right size and getting product information is important. If you have questions about sizing or need more details about a specific product, please don't hesitate to contact our customer support team. You can also refer to our size chart, which can be found on each product page for your convenience. We're here to provide the information and assistance you need to make the best choices for your purchase.